T O P

LPT: When going out to eat, expect slow service and allocate extra time. If service is fast, it beat expectations. If it's slow, just enjoy the time out many of us haven't been able to in over a year. You can under promise and over deliver in your own mind before even sitting down.

LPT: When going out to eat, expect slow service and allocate extra time. If service is fast, it beat expectations. If it's slow, just enjoy the time out many of us haven't been able to in over a year. You can under promise and over deliver in your own mind before even sitting down.

keepthetips

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slowest_cat

I'm from Germany, where it's normal to wait a few minutes until someone shows up with the menues, then a few minutes later they come to get the order, sometimes even only the drinks order and food is later and then 20-30 minutes waiting time is normal. Also it's normal to spend 1-3 hours in a restaurant, you can sit and have dessert or coffee or just another round of drinks. When I am in the U.S. the fast service almost stresses me, like I have no idea how people decide just in two minutes, what they wanna order, and then sometimes not even 15 minutes later, everything is there. And after another 15 mintues the service people start circling the table and put the bill unasked on the table, if you haven't asked for it at a certain amount of time. It is really uncomfortable. In Germany we only have that at fast food places.


FixBreakRepeat

I worked as a waiter for a bit and I came to really enjoy the experience of eating out. I like having good service, I like having a drink at the bar and chatting with the bartender, I like taking in the atmosphere, and just having a good time, with good drinks, good food, and good friends. Most of the people I know don't feel quite the same way. They're just there for food. The wait time isn't a chance to drink and mingle, it's a barrier between them and the meal. They want to be in, eat, and get on with the rest of the evening. I'll do the same thing at a fast food place, but I've never understood that attitude at a sit-down meal with friends or family.


CallmeMefford

Oh, man, you would love a supper club here in Wisconsin. That’s the whole idea. Drinks, chatting, slow eating, coffee & dessert after with conversation the whole time. The whole idea is to slow down and enjoy he evening.


FixBreakRepeat

That sounds amazing! I would definitely be interested in something like that.


Slartifartslo

Low-end chain restaurants operate that way. Nicer places tend not to operate that way.


destructivecupcake

Definitely let your American server know you aren’t in a hurry. I recommend ordering your appetizers, eating them, then ordering your soups/salads, eating them, then ordering your entrees, etc. That way you control the pace of the meal (as opposed to ordering everything all at once and expecting your server to be a mind reader as to what “not being in a hurry” means.) Just understand your courses will most likely take 10-25 minutes to come out of the kitchen at a casual restaurant, so space it out according to your time schedule. Expect your server to be a little concerned they are not providing you with great service because you have been sitting for so long.


suroptpsyologist

This is a terrible comment. Servers hate people that order like you. It fucks up there pace and adds stress. I’d maybe let this logic slide on a slow weeknight. On a weekend, you are just an asshole. Signed, The entire service industry.


Saquon

Good thing is that we tip, so we can dictate what service we want! Otherwise, what’s the point of tipping? Hate the system not the customer


suroptpsyologist

I see and respect your point. Happy to hear that. Still, the word tips is ass backwards. The acronym is “To insure proper service” which in and of itself implies paying gratuity up front for the quality of service and time allotted at the table for you. I can understand your logic in a corporate restaurant with college kids serving you that are inexperienced and have no pride on their work. At a high end restaurant (I have worked two decades in fine dining) it’s almost an insult to assume we won’t adhere to coursing you out and providing the experience you are looking for. It’s better to express your expectations up front and trust your server to give you the experience you are looking for. It’s better to give them your whole order and politely ask them to not ring in your courses until the prior is finished. Not doing so just adds needless focus on your table when they are getting sat in a way that is supposed to allow them to engage you up front, and maintain you thereafter. The hardest part of a servers time with you is from greeting-getting initial drinks- and putting your food order in. It’s all downhill after that, and just flows. They can move their focus to other guests. When you elongate that process you are just taking up more brain power and focus that they are trying to put into the tables that came in after you. Not holding onto menus is good for your server, the kitchen, and every other table your server gets after you. That said, go ahead and tell them you want fifteen minutes in between each course, or 30 minute before entrees. Just don’t think you are doing anyone a favor but yourself by holding onto your menus, and keep in mind you may actually be affecting other peoples service!


Saquon

Well I’m sure you can appreciate how things tend to evolve from how they originate. You might hold that ideal, but reality today is different. If it’s affecting other peoples service, then the restaurant is understaffed. The restaurant seems to have conditioned you to blame the customers which is sad— they’re paying good money for an experience. They should get to dictate it to a reasonable extent


suroptpsyologist

You make a solid point. Reasonable expectations are absolutely valid. I just find that many people don’t have reasonable expectations. Especially now, at the end of the pandemic where almost all restaurants are short staffed. Regardless, I look at restaurants in tiers based on price point, and whether or not they are corporate or independent. My expectations derive from those two things.


slowest_cat

Usually when I'm in the U.S. I'm there with my American husband and friends/family, so I was told about the whole system, why everything is so fast paced and the tips are so enormous and of course, I adjust to that then. What I do usually is to pull up the menu of the place online before we go and already make a decision of what to order upfront. I'm a good customer. :p And although I know, everyone is not so extremely friendly, because they are having the best time of their life serving food, but because they rely on tips and it is just their job, it is nice to have polite and friendly people around. Not like in Germany, where often the staff lets you know, that they absolutely hate you. Something I had to explain to my American family, when they are visiting. Also the oddacity of having to pay for normal water, and the trick to still get your free water, which is to ask for water because you have to swallow a pill. Which, of course, they find too awkward, lol.


suroptpsyologist

I appreciate your reply and perspective. One thing that came to mind after reading this was the difference between service in the states when I went to Europe. That difference is the exact reason why the tipping system is better IMO. There is no incentive for them to give you any level of service other than handing you the food and drink you purchased! They make the same amount of money no matter what; which is the only reason why they get away with treating you like garbage. Any server worth having on the floor is going to try their best to give good service, given that their income is attached to that. It boggles me how many people want to get rid of the tipping system. I don’t think many of them understand that restaurants would just raise the prices on everything they sell by 20% (making it pretty much equivalent to all customers tipping 20% on everything), while also guaranteeing servers their income and removing incentive to give great service.


seventhirtytwoam

If they tip accordingly who cares? I never minded if tables lingered as long as they tipped well.


suroptpsyologist

Generally speaking-even if you do tip well, in a lot of situations (busy restaurant, busy night, understaffed), doing so makes the servers job harder to varying degrees. Not to mention the potential for preventing a turn on that table. Even for people who “tip well” (many people think they do, and don’t. This especially applies in certain situations like, staying way longer above the average dining experience, and thinking 15-20% is good enough when you may have very well cost the server anther table that would have tipped 15-20% to be able to dine at that table. Not to mention the potential for them to spend more money and provide a better tip than “you” the last table.) your sever doesn’t know that until you leave! As already expressed, oblivious guests could very well cause servers to miss the opportunity to take another table! If you want to camp and take your time, here is my advice. Clearly communicate your intention prior to ordering. Gauge what you anticipate your final bill being, and give them a 10% cash gratuity up front with assurance of a standard gratuity on the final check that will be reflective of the overall experience. Do this, and be amazed at how much better your service is, how they don’t hover around to rush you out at the end of the meal, and remember you the next time you come in. Fun fact: Many of us remember who were good guests, good tippers, and the vice versa. You may not be in our section on your next visit, but don’t doubt for a second that we won’t tell your server what we thought of taking care of you the next time you are in. You don’t even have to be a good tipper if you are easy and respectful. We will still take good care of you, but if your compensation didn’t match up with how much work and time we put in with you-that info is being passed along, and will affect your next dinner date.


seventhirtytwoam

I used to serve and bartend and my rule has always been to double the tip (or more) or keep ordering if we want to stay longer. If I stay for two tables worth of time but tip 40%+ that evens out. If the average bill is $100 and ours is $250 a 20% tip still covers the lost table. I will say, if it's just me I usually camp out in the bar area because most bartenders don't care as long as you're ordering drinks.


suroptpsyologist

Well said. I agree.


BrainlessPhD

I think the main difference is that unfortunately American servers make $2 an hour and make up the rest in tips. Americans as a norm tip based on % of the food cost not the time spent taking up the table. So it’s in a US server’s best interest to get as many people in and out of tables as possible. They also have to pay out tips to the kitchen staff and hosts. When I worked at a family restaurant a while back, we had two German students come in looking for work as they had waited tables before in Germany. They mentioned their last wage was about 20 euros an hour—my manager laughed in their face. When my manager told them how they get paid in the US, those students booked it right out the door. I don’t blame them.


slowest_cat

With 20 Euros they probably tried to bargain high, though, because in Germany servers often get the mininum wage (9,60 Euros) , especially if they don't have any training. And the owner often find ways to just pay less anyway. It of course also depends on the restaurant. If you have professional training in the field, you can get more, 20 would be still high, though. In Germany you can do a three years training (practical work + school) to become a trained professional service person (restaurant or hotel) The training is paid with about 800 Euros per month by your employer. And then you have a better chance of getting a job in a good restaurant or hotel or in the long run you can go for manager jobs or even opening up your own restaurant.


whowhatnowhow

Trying to get the goddamned bill in Europe is a pain in the ass. Then the German hovers over you immediately with a money pouch while you take out your money, etc. Very time consuming to then immediate and imposing. Ze German vay.


buttmogul

You're complaining because they expect you to pay after you've asked to?


whowhatnowhow

It's the first moment you see the bill, and they're standing there waiting. It's a waste of everyone's time and uncomfortable and hurried. Put the bill down whenever, and come back when they actually want to pay. Very simple. I love how Germans can never conceive of another way to do things than their own, which must be the best and only way.


littledeadfairy

I mean what do you want us to do? If we just leave the bill at your table and it's busy, you might be in for a 10-20 min. wait until we're able to come back. In Germany, nobody will bat an eye if you stay a little after you paid, to finish your drinks or whatever, but if you ask to pay, we'll assume you actually want to pay lol. (source: used to be a waitress for a good while) EDIT: spelling


rollwithhoney

There's another Europe vs US distinction here: American servers NEVER watch you look at the bill, and then politely run your card elsewhere. But in Europe that would be very sketchy! Instead they bring the machine to the table and run it in front of you, to show that there's no funny business. There's usually no tip in Europe, so there's no need to be awkward about it. So when you ask to pay in Europe, the server HAS to be right there in case you need change or decide to pay by card. It's just how it works.


slowest_cat

In Germany it depends on the restaurant. It is common to wait at the table, because cash payment is very common and I guess, they don't want you have to wait for them to come back with change. Sometimes, if you pay with a card, though, they do take it back to process it. And there is tipping in Europe. In Germany 10-15 percent is expected, if the service and the meal was good. The only difference is, if you don't tip or tip lower, it can be ok and people wouldn't wish you to hell for it, lol. There is a European country, though, which has often the tip included in the bill immediately, I just don't remember where I saw this. England maybe?


EssexHaze

A big difference between the US and Europe is the speed of service at a sit-down restaurant. I personally prefer European style, where things go slow and the waiter is boss.


CryptoNoobNinja

There used to be many reasons why I went out to eat. I was too lazy to cook, I was out of food at home, I was traveling somewhere and I just needed something quick to eat, etc. These meals were generally bad food, bad service, and unhealthy. This was costing me a lot of money too. I’ve realized that I was spending money for disappointment and have since shifted my mindset. Now when I go out to eat it’s with friends and it will take my time to sit and I will eat slowly, drink slowly and enjoy my meals. I feel that this is the difference between US and European attitudes in general.


EssexHaze

That's an excellent point. Dining out is far more common in the US, people do it numerous times a week and so often just want to eat and go. And to be fair people in major European cities such as London often live the same way.


ben_db

Brit here, had a waitress snatch a drink out of my hand as I sucked up the last bit at a Denny's. Does anyone actually want service like that?


EssexHaze

Unfortunately, I know people, some quite close to me, out here that do. The worst is when people have rigid "time stamps", when it comes to both the speed the food comes out and also for when the waiter checks in with them. As in, they want the whole experience to last 45 minutes (m), they want the food after 20 m and they want the waiter to come round at 5, 25 and 40 m. So they are putting the waiter on a stopclock. My personal pet peeve is getting the bill before I've asked for it, I always feel so rushed. But I can't blame the waiter when their manager is probably hurrying them along/ they need to earn tips.


SocialDistanceMedia

I worked in restaurants throughout my 20s so I have plenty of patience for most situations in restaurants and 95% of the time any lapse in service actually has to do with "oh, they're busy AF and just trying to get through the weeds as best as they can" And yes, you're getting the bill because they're trying to turn tables over as fast as they can. It definitely sucks to feel unwelcome and rushed out. But, I do have one peeve that sticks with me, something a former manager called "Holding your customers hostage over the bill". When I'm ready to leave and want to pay, please oh please come take money! Don't make me sit another 10 minutes trying to give you money!


EssexHaze

Good point, often times in Europe you will be waiting for a long time when you are ready to leave. I've been forgotten about before in Ireland and had to go on a bit of a hike just to find the guy and pay.


beruon

If I'm ever going to the USA, I will sit at that damn table an hour after I finished my food, drinking a soda or some shit. Fuck this money-whoring "if I get one more table in that 40 minutes I get more tips" bullshit.


baldhermit

Oh. look at you Mr Indignant. They are people trying to earn a living, and your seat at that moment is on private property. I do not like when it happens either, but that is no reason to try and fuck em over. Place yourself in their shoes a minute before you respond.


beruon

Maybe fight for normal wages, like in literally every other country, so you dont need to rely on rushing people. When I go to a restaurant I want to chill, eat my food in peace, and pay the bill when I leave. And I tip, normally, around 10% which is more then the usual amount here. But maybe, just maybe, try to unionize or something. Whats going on now (with my limited understanding) is that people left their jobs because they dont pay you enough. Good. Follow through. Get normal wages.


Justgetmeabeer

Yeah, fuck those servers who need to pay their rent and buy food. Your fat ass deserves to be able to sit at a chair for as long as you want! Even though that's probably all you do at your home too. If you're chilling after you've eaten, you're either keeping a server there after they are done with work (at $2.13 an hour) or you're just straight up burning money in their faces. Don't worry though, servers have long memories and these days are valuable enough that they will just give you abysmal service just in hopes that you never come back without fear of a bad review or getting fired.


beruon

Yeaa fuck me for enjoying my meal at a restaurant and not wanting to go to a fast food place to eat in 20 minutes then run. Slow down your life, no need to rush


Justgetmeabeer

Um are you just like, slow? I literally gave you two genuine reasons to rush. If you're not eating, go home. That's what home is there for.


beruon

Okay, I want to correct one thing, I'm not talking about dining alone, thats a different matter. I meant dining with a friend/in a group. Especially if I'm out of town, I don't want to go back to my hotel, I'm here for enjoyement. Also, the wages of the servers are literally because y'all dont do shit about it. Currently I hear it is changing which is amazing to hear. Here in basically all of europe noone would care if you are at a table talking for an hour with your friends because well... noone is paid on a shitty hourly wage so they have to rush tables out for tips.


Justgetmeabeer

Yep. You're just confirming the stereotype that Europeans will try apply European dining standards to a totally different cultures and countries. I'm actually not even worried anymore, servers in America can probably see that coming from people like you and will care about your satisfaction accordingly.


beruon

Oh I'm sorry that I want to dine how I like to dine when I'm on vacation. And don't try to act like dining in a hurry is some great american tradition (like lets say, Japanese tradition of not wearing any shoes inside) and not a figament of overgrown capitalism...


Slartifartslo

No they don’t. But don’t compare low range American chain restaurants to really anything but other low range restaurants.


suroptpsyologist

This. I work fine dining, and have for two decades. Not to come off snotty, but it’s very easy to tell which guests frequent low quality chain restaurants. They hold onto the menus and order course by course, trying to make sure they aren’t rushed. News flash-at high end restaurants your reservation comes with the expectation of a two hour time frame for 2-4 people and up to three for six or more. Ordering all of your food up front allows the kitchen to keep a solid and spaced out pace, as well as quality of service from your server. Oh, you are finally ready to order entrees? Sorry, I just got sat a six top, and they expect top level service just like you….so go ahead and ding me for having to wait, when you were sat in my section with a window of time dedicated to getting you drinks, going over them menu and taking your full order prior to being sat again; in which case I would be pacing out your courses with acceptable time in between. We aren’t rushing you, we are pacing you-and everyone else in the restaurant, so that an optimal experience can be had by you and your guests, as well as our own ability to provide the best service. Just order everything up front. It’s okay to say you aren’t in a rush and want time in between courses. Most of us were going to do that anyway. At high end restaurants you are only hurting yourself if you treat the experience like we are just another Applebee’s. That said, some less professional fine dining servers will immediately put the “don’t know how to dine-hence not going to spend or tip well label” on you-and will focus on the tables that act like they have been somewhere other than a corporate chain before.


Slartifartslo

I think it’s super obvious when you’re at a high end place that the wait staff is going to run the show. It may not be to a lot of people though who may only go to a really nice place once in a decade. Hell, I don’t frequent high end places at all really but you pick it up after one or two haha. The difficult ones for me are these mid-range places that can go either way. Some of them will just shovel food at you if you order all at once and don’t ask the waiter for pacing. Others actually do it correctly without asking. Some fuck it up even if you do ask which sucks because the experience is otherwise great. I think a lot of the problem in the US with this is that people are going out to dinner and expecting to make some event afterward rather than the dinner basically being the end of their evening or leading to something that’s not time constrained. It’s way better if you just relax and enjoy the meal and company of your friends. Don’t go to a decent place at 7 and expect to make a show 15 mins away at 8 or 8:30. That’s just stupid. BUT that’s what people do so lower end places have to cater to this.


suroptpsyologist

Solid points. The biggest problem is the people. On all levels. Many customers have no etiquette, awareness or care for anything outside of themselves, think servers are mind readers, and blame their lack of communication as to their expectations or needs on the restaurant instead of themselves. On the flip side, there are plenty of poorly trained, lazy, inexperienced, and entitled servers that do make it impossible for the general public to have any confidence in service when dining out at low to mid range places. Edit: My problem, as someone that works fine dining, is the people that rarely go to the higher end places and think all servers are idiots and cant possibly run the show for them. Most of us are like-“We get you never spend this kind of money on dinner. We aren’t here to judge you. We are here to give you value with our food, ambiance, and top notch service to make that 200$ feel like it was worth it! Guests that act like they have to control everything, and as though we should be rolling out the red carpet as we escort you to the bathroom, while introducing you to our designated ass wiper who will then pass you on to the horse drawn carriage back to the table need to come back down to earth with expectations. Most of us have no problem giving you the wow factor between food and service. We respect the anniversary and birthday tables more than we do the business account high society that pays our rent. We know it’s a big deal for you to spend that kind of money, and we genuinely care about making your special occasion memorable and your experience felt worthwhile when signing the check. Just know, when you don’t let us run the show, and trust us-you are not only making it harder on your server, but more often than you will ever realize, you are also affecting the service of the table across the dining room that might very well make less money, and be celebrating an equal if not bigger milestone.


FAPmakesmeaSAP

Flew across the pond to go to Denny’s? That is late night drunk food one step above fast food.


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EssexHaze

Fair enough, each to their own. I definitely feel like the desire to eat fast at a fried chicken place, a noodle bar or a burger joint. It's somewhere like a French or Indian restaurant where I want to take things slow.


absintheortwo

I came here to say this. My wife, and even more so, her family ramp up my anxiety when we go out to eat. Maybe it has something to do with my FIL owning several fast food franchises years ago. I understand being in hurry if you have an appointment, but they're usually in a hurry to get food; then looking for the server to pay before everyone's finished eating. I can sit and finish sipping my beer or they can hurry back to their recliner. It's courteous to allow the server to turn the table in a busy restaurant, but even when the place isn't busy, meals are a sprint.


EssexHaze

> It's courteous to allow the server to turn the table in a busy restaurant I feel that us Europeans overlook this part.


gspotslayer69XX

Welcome to the new low standards of r/LifeProTips


lankymjc

Even in the before-times, when going for dinner and a movie, we’d always schedule the movie first. That way we could enjoy our dinner without worrying about the time, and have an immediate topic of discussion.


JessNei

To take it a step further, despite their job title, servers are not *servants*


BlueTeale

LPT: Bring a book that way if you're there for an hour plus waiting on a salad you'll be hungry, true, but you'll have a book!!! Jesus christ this sub


Pseunomi

I went out to dinner recently, and my husband and I waited over an hour for our entrees. Did we care? Honestly, not really! We just spent more time talking and enjoying the free bread. Our poor waitress did her best to keep giving us updates and offering us bread or more drinks to make up for it and you could just tell she was so nervous we would start yelling at her or something. We went out of our way to be super nice about it instead cause wtf, who yells at servers when it's clearly not their fault? That's just so mean! Be kind people ♥


dtcstylez10

Yes! Thanks for being nice to hospitality workers..one of the reason for the labor shortages is that ppl are just tired of the abuse suffered in the service industry!


Pseunomi

100% true. I wouldn't work for current wages with customer abuse either!


ShalmaneserIII

This does raise the obvious question- how do they continue to eat while not working?


suroptpsyologist

Great comment and attitude! Also, she probably wasn’t worried as much about getting yelled at, as she was concerned about her gratuity suffering because of your wait. More often than not food taking long is completely on the kitchen staff, and there is nothing the server can do about it. The number one stressor for servers is the kitchen taking too long and making less money because of it. Couple that with the possibility of hindering a turn on the table as well, and you have an accurate picture of what a servers main stressors are on a busy night. Edit: Out of respect to the BOH, sometimes it’s just how busy it is, and/or level of staffing for the amount of business. People generally don’t realize that sections of the menu are usually allocated to a specific station and most times-only have one person running it. If you are waiting long on salads, fried apps, etc. odds are everyone else in the restaurant wanted something from that menu section and one person can only do so much-hence the long wait.


Justgetmeabeer

Yeah, she was probably nervous about all the free bread you were eating. Like, I don't get why people go apeshit over free bread. "Hey honey, we're about to go to dinner!" "Okay babe, this place doesn't have free bread so I brought two rolls of Ritz crackers we can share in the car before we eat instead because we require a totally superfluous salty snack that's terrible before we get the food we payed a lot of money for that we won't be able to finish now"


Ninjariah

My thoughts about going out to eat is. If you are in that much of a hurry, you should have made something at home


Diretrexftw

Also, make sure to be kind to the servers. They have spent the day dealing with a load of jerkfaces. A kind word can go a long way towards getting past the onslaught of bitchy Karen's.


Justgetmeabeer

Server here. I'm super nice if you're chill. Hell, if you're awesome I'll get you free drinks, dessert, etc. If you're even slightly rude to me, all that's out the window and you get the robot. The robot has no sense of taste and can only recommend the single most popular dish. The robot doesn't get jokes, the robot gets refills, your order and your check. My hope is that these Karens that come in every day now see the amazing service the people around them get and think "is it something I said?" Because the answer is yes. It IS something you said.


angels_exist_666

And be KIND to your waitstaff. I will never understand why Karens fuck with people that handle their food. Dumbasses getting a bugger seasoned steak.


Congroo

At the same time the restaurant should let people know a rough estimate of how long it will take. Saying it will take 30 minutes when in reality takes over an hour isn't acceptable. If it really takes a long time to get food out just be upfront with the customer so they can make a decision about it.


papasterndaddy

In a perfect world, yes I absolutely agree with you! Honesty is the best policy, after all. However, that's not our circumstance ATM and the owner/boss has probably specifically instructed the host/hostess to sugar coat the times so people don't go somewhere else.


suroptpsyologist

Totally valid point. Servers and managers should do a better job with this. Still, many times restaurants getting bombarded all at once, or everyone there that night wanted food from the same part of the menu that is prepared on one station in the kitchen, with one person running it. A lot of times your server has no idea 40 other people just ordered fish and the guy back there on that station is going down in flames. Shit happens. One kitchen station may have gotten overloaded, too many orders come in at once, or the staffing doesn’t match the volume of customers. It’s rarely, if ever the servers fault when food takes way too long to come out. As far as being informed about it…that is totally fair. Still, most times it’s how busy they are and the fact that every time they go back to check on your food they get told that it will be right out. Communication between BOH and management to the servers, is usually terrible in most mid to low level restaurants. They are trying to get you fed, but they are also trying to get everyone else fed too. More often than not, if you are waiting for a ridiculous amount of time, most others are as well….and there is nothing your server can do about it.


Walk1000Miles

Who can afford to go out to eat? We can't. We save every penny. In the last year and a half? We have gone out twice.


iownadakota

Not the people cooking for people who can.


searanger62

Ok but slow service is frustrating because I have a hot date with OPs mom


dtcstylez10

Well...knowing my mom, you'd probably nope the fuck out of there within 30 minutes but good luck.


CRTScream

Legit my brother in law used to work in a restaurant, and he got a text the other day from one of his previous coworkers. The text said that someone had booked a reservation with the note: "We haven't been to a restaurant in two years, can you do anything to make our evening extra special?" No. No, they can't, because they have also been closed for two years, and are just surviving, and can't splash out to give you a personal experience above the normal level of service. Seriously people, just because someone is providing you with something does not make them beholden to your every whim.


GalacticaZero

If you don't have enough staff, then don't fill all your tables. If you can't serve tables at a normal rate, then don't take that many tables. (It call comes down to shitty/greedy owners/management)


BrewingBitchcakes

This doesn't work. People them get pissed that there is an open table right there, why can't I sit there? It's not just greedy owners, its shitty customers as well.


Justgetmeabeer

Let us know your plane lands back in reality


dtcstylez10

Can't really blame restaurant owners for making as much money as they can when there were like 1/2 of the year they couldn't seat anyone inside which also meant no alcohol revenue and having to survive a full year on takeout revenue.


suroptpsyologist

Yep. Most people don’t understand that the real money in restaurants comes from alcohol sales. For the mom and pop spots that don’t serve alcohol, the margins on their food are nowhere near as profitable as larger restaurants with alcohol. Regardless, it’s a business. They will take your money if you are willing to give it to them, and most people don’t return often enough anyway to be as concerned about your experience. They have to sit as many people as they can, because they need to stay viable. The bottom line is giving you value with the food that you are ordering from them.


cantevenskatewell

But if I lower my expectations then it means I have to tip more because they exceeded them.


dtcstylez10

Then tip more


cantevenskatewell

There’s only one tip I’ll give more of. And it’s helpful advice - Store avocados in the fridge to slow ripening!


lily_noodlez

I’ve been tipping 25-30 percent just to show my gratitude to these workers. We need them.


Bulky_Cry6498

Or just wait until the frenzy dies down. That’s what I did when New Zealand reopened. The drive thru queues stretched multiple kilometres in both directions and that was a bit fat “fuck that” for me.


Oudeis16

I mean, sure, this isn't the worst thing to keep in mind during this specific period, but in general you're coming across like an asshole. I get that you have all the time in the world and it makes you feel smug and superior that you have the time to wait forever and think anyone with any responsibilities is a bad person. Some of us have kids. Some of us have jobs. Some of us have things we need to do. And it's not your place to say, "If you aren't willing to wait 3 hours for a salad, you don't deserve the privilege of eating at a restaurant. Go shovel fast-food into your face like the pig you are." I know it makes you think you're better than the rest of us that you have the luxury to spend an entire evening doing nothing but sitting in a restaurant, but some of us have real lives to lead. And some of us are hungry and want our damn appetizers. This is the smug, superior attitude I got from the chaperone when I went on a trip to France in college. The idea that if you don't want your entire night to be spending 3 hours (that is not an exaggeration) waiting to get your water, you're low-class and just plain not as good as those with no responsibilities or drive who want to waste an entire night on a single meal.


dtcstylez10

Maybe it's kind of a smug asshole thing to do to assume no one else has a life. Maybe it's just the nice thing to do to try and understand contexts and the situation. And how the world is right now. Just maybe, though. Oh, and only in the US, as made clear by the comments, has this attitude. So maybe...just maybe...it's actually you


Oudeis16

?? The fuck are you going on about, you smug asshole? You're the one assuming that everyone has four hours to spend on every meal. I'm pointing out that that's not the case. But whatever. You've made it clear that you believe your smug, privileged lifestyle is simply the norm. For what it's worth, I started off by saying, okay yeah, cut workers some slack just now... and I made it excessively clear that I was talking about the part of your LPT where you said "but really, everyone always has and always should want to wait hours for their meal to arrive". The part where you were being an asshole. But it's clearly pointless to try to point out plebian things like "facts" and "logic" to someone like you who just "feels" everything and decides they must be right. See, I don't have to rely on "maybe just maybe" passive-aggressive bullshit, I don't have to dream a wonderland and imagine the possibility I'm not a smarmy bastard. I know the actual real world, where real people live, and have real responsibilities, and can't afford to waste hours and hours, no matter the context (as you said everyone should). I don't have to pretend and lie to be right. I just am, because of the facts and logic. Things you're proudly immune from. You live your tiny little life in your tiny little bubble, and anyone whose life isn't exactly like yours must just be a bad person, right? That's what you tell yourself as you rock yourself to sleep at night, content in knowing that anyone different than you is just plain worse.


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Oudeis16

I am deeply offended. Not, of course, by any of the pointless and generic things you said, because you sound like a toddler calling me a doo-doo head. Just that I'm being attacked by a troll without the intelligence to think of a specific insult, so he just mutters the same bland sentences at everyone he meets, hoping he strikes a nerve and gets the angry reaction that validates his meaningless existence. It's bad enough you devote your life to being a troll, but I should think it wouldn't be that hard to at least be a good one. You're like the wal-mart of trolls. Do you literally have that post saved in a notepad to save time so you can just paste it to a hundred people in an hour, praying one of them actually get mad enough at you that you can tell yourself you somehow "won"?


dtcstylez10

You should visit r/narcism sometime


arglebargleglopglif

Tip well and don't be a dick. If you have slow service and complain about one thing, make it that the business was unwilling to pay a decent wage. If they're short staffed, it's their choice. No 1 wAntS 2 WeRK AneemOrE.


Justgetmeabeer

The restaurants that are short staffed are so because they didnt treat their employees very well.


Kevdog1979

This is really a LPT for everything. If you only ever see the negative in stuff you're going to be a miserable person. You have to look at the positives or you will be a constant complainer.


Manny_Knows00

Consumers should not lower expectations. They should demand companies provide the services they offer competently or reduce the price.


KindheartednessNo167

And that's why people are walking out on jobs.


Manny_Knows00

Yeah. Demanding competency - how unreasonable.


dtcstylez10

Except you're demanding competency from a company who cannot hire enough ppl to work but need the revenue to survive after not being open for pretty much have a year. Some of these comments are so privileged, it makes me sick.


outhere

Sad when society must train itself to accept poorer service. Even sadder when people want better and are chastised for saying so.


iownadakota

The last year has shown us that the people who keep society running are also the people who have kept everyone else comfortable. We were deemed essential during the pandemic, and spit on for it. Restaurant owners struggled to keep staff while conditions were potentially deadly. As we return to normal conditions the pandemic is still a threat. Yet pay has yet to meet inflation. Minimum wage hasn't been raised in far too long, and minimum wage is too far from the minimum needed to live. If you want better food, and faster service go to a restaurant that can afford, and does pay its staff enough to live on. If you find one I guaranty you will get the service you expect.


outhere

Why would you do that if the mantra is "just accept poor service?" Sad.


Cookie-Jedi

Maybe dont go out to eat during a pandemic you insufferable shitbag


outhere

Did I trigger you?


dtcstylez10

Your post just shows you're the worst of society. You're the person that bitches at the waiter or waitress for food not coming out quickly when he/she is not even cooking the damn food.


outhere

Wow! The worst of society? Really?


dtcstylez10

Yes


Aurylya

People here might have too much time on their hands.. I don't think that waiting over 20 minutes for the food is reasonable unless the order is really complicated.


ImALlamaAgain

This person here has never worked in a restaurant.


Italiana47

Agreed . Thank you for posting this.


nicholasruunu

Just be quick with the drinks and I don’t care.


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dtcstylez10

Do you know that privately owned restaurants make minimum margins for the most part? Tons of revenue on beverages and alcohol. Food makes money but it needs high turnover and lots of ppl to make it worthwhile. So you're saying let owners close up shops so then no one can have jobs?


Loisalene

A short "thanks for being here" to the drive through workers is a nice gesture too. They're working their asses off!


JlcTg

>You can under promise and over deliver in your own mind This advice works for every aspect of life, even if you're on the other side of the coin. I ALWAYS UNDER PROMISE AND OVER DELIVER, in every aspect of my life. People get so surprised because they had this low expectation on their mind and finally come across some badass deliveries.


hotashyfeet

I miss that. Now I take extra long poops at restaurants. Take my time and really enjoy the slow ride.


bibbidybobbidyboobs

Optimistic pessimism in general is the way to live


neinnein79

If I know a restaurant is understaffed I'll tell the wait staff to bring a pitcher of ice tea for us. It saves them time from constantly checking on refills so they serve other customers. It's worked pretty good over the years. We have something to drink while waiting and they don't have to worry about babysitting.


[deleted]

This is part of the generally good life advice to temper your expectations. My favorite phrase to live by is "hope for the best, but prepare for the worst"


LoreleiOpine

Getting my meal quickly at a restaurant is most typically positively correlated with poor quality food.


questionmarc2

Say it louder for the people shopping retail too!


pervin_1

Great post and reminder for everyone, thank you! There is nothing wrong waiting for your food. It's great opportunity to catch up and have a great conversation while sipping down your fluids.


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dtcstylez10

Literally no one knows what you're talking about. Are you on meth?


TrumpsButtocks

You know what the fuck I'm talking about. Te??? Bro, you seriously gonna misspell his nickname?


Namssob

I love this. I do the same thing at fast food drive thrus, I *expect* my order to be wrong, and just delight when it’s exactly right!


Ikari_Shinji_kun_01

Actually it's not so simple. My wife and I go out to eat a couple times a week and some places just have some shitty servers working. Last week, the server at Ihop never checked on our table after bringing our food and I needed a refill. But she had plenty of time to chat with her friends who brought their baby in while ignoring us. This is infuriating to me, when people don't do their fucking job. I actually see a fair amount of this from people who just don't know how to work without distractions.


Holgrin

So this might be too late to the party but for those servers and bartenders out there: Nothing is fool-proof, obviously, and you'll always have that customer who can never be pleased, but you experienced servers will know this: when you begin to get busy, greet your customers quickly and calmly and tell them you will be with them soon. Don't say "we're slammed" or "we're short-staffed tonight so your wait will be long." Spin it and show confidence in yourself and your staff with something more in-control. Use your own voice, but something like "Hey folks, welcome! I have a few things to do right now so I'm going to grab you all some water/menus/silverware/whatever and it'll be a few minutes before I can take your order, but once we get started everything is going to be great and we'll take good care of you! Thanks for being patient!" Something like that. Be honest, and try not to "promise" or blame a busy kitchen when possible. You want to show them that they are seen and you want to display calmness and confidence, and you also want to clue them in that they might wait around for a while at first, but usually for serving it's initial drinks and taking orders that takes the most time. Everybody knows food takes a while to prepare - though some kitchens handle busy periods worse than others, so you'll have to manage that with your own judgement. Hope this helps out any newbies out there struggling to keep unsatisfy-able customers satisfied.